Legal
Refund Policy
Effective October 2, 2026
Our policy
Every Rollcut subscription (Pro, Studio and Team, monthly or yearly) is non-refundable. This includes partial periods, unused time, and plans you forgot to cancel. You can try Rollcut first: every account gets 3 free reels every week, and Pro yearly starts with a 7-day free trial.
When we do refund: billing errors that are our fault
We refund charges caused by a mistake on our side, for example:
- You were charged twice for the same period.
- You were charged a different price than the one shown when you subscribed.
- You were charged after cancelling, because of an error in our systems.
- A Team plan billed for seats you had already removed.
Refunds for these errors go back to the original payment method.
How to reach us
Email every billing issue to billing@userollcut.app. Include the email on your Rollcut account, the date and amount of the charge, and a screenshot of the receipt if you have one. We reply to every billing email.
Purchases made through the App Store
If you subscribed in the iPhone app, Apple processed the payment and Apple controls refunds for that purchase. Email us first at billing@userollcut.app. If the error was ours, we'll help you request the refund from Apple at reportaproblem.apple.com. Apple's own refund decisions are separate from this policy.
Cancelling
You can cancel any time, and your plan stays active until the end of the period you paid for. In the app: iPhone Settings → your name → Subscriptions → Rollcut. On the web: dashboard → Plan & billing.
Where the law where you live gives you a right to a refund, that right applies and this policy doesn't limit it.